Careers
We are always on the lookout for high calibre individuals to join our first-class team. If you are highly motivated, ambitious and would like to be part of a fast moving, professional organisation, we’d love to hear from you.
Enforcement Agent (Bailiff) Opportunities
Our continued growth means we are always looking for quality individuals to work within our Enforcement Team, carrying out a variety of enforcement activities including executing High Court Writs and conducting property evictions.
To find out more, please contact tina.webber-rostron@wilsonandroe.com with a copy of your CV.
Head Office Roles
If you are an excellent communicator with a keen interest in the enforcement industry, you could be a great fit for a role at our Head Office in Salford, Greater Manchester.
For more information about available positions, please contact debbie.clough@wilsonandroe.com with a copy of your CV.
Enforcement Administrator
Job Requirements
• To understand individual client expectations and to correctly process any paperwork/reports in accordance with their requirements
• To respond to any client requests or queries in a timely manner
• To act in the interest of the client at all times
• To ensure there are no missed opportunities
• Where possible, at all times, work towards reducing any risks to the recovery of the debt
• Organise & prioritise work to ensure maximum efficiency, speed of service and recovery of debt
• Day to day administration
• Complete daily allocation of work
• To ensure 100% accuracy is maintained
• To prioritise key cases whilst ensuring other aspects of work do not fall behind
• Inbound and outbound telephone calls
• Taking payments from defendants
• Record all updates accurately via file notes
• Accurate input of data
• Attention to detail
• Dealing with high volumes of writs allocated daily including regular reporting of renewed or extended files
• Manage a daily allocation of diary notes
Support the rest of the Wilson & Roe team where required and provide world class service to Wilson & Roe clients
Credit Control and Banking Executive
Job Requirements
• Banking activities relating to monies received from debtors and clients, including processing payments and arranging refunds where necessary
• Raising and issuing invoices, following up on overdue invoices and resolving unidentified payments
• Handling client complaints or queries and escalating as required
• Liaising with clients, Enforcement Agents and internal teams
• Completing day-to-day admin tasks including inbound and outbound telephone calls and emails and updating case notes
Skills and Experience
• Able to effectively manage and prioritise a daily workload
• Methodical, well-organised with a can-do attitude
• Leads by example and demonstrates the right behaviours to deliver an outstanding service
• Supports the wider Wilson & Roe team where required
Salary
Competitive, dependent on experience
Client Relationship Manager
Job Requirements
• Take responsibility to build a portfolio of clients and respond in a timely manner to any requests or queries
• Allocate and Manage your daily workload
• Continually reviewing files to ensure they are 100% accurate to deliver a first class service to your clients
• Create statistical reports for clients as and when required
• Understand the needs and requirements of the Client as a part of this process and ensure they are met
• Managing the ongoing relationships with clients ensuring SLA’s and individual requirements are met
• Handle any customer complaints or queries in the first instance, escalating these the relevant persons if unable to resolve
• Manage the renewals process for clients, ensure instructions are emailed and invoices are raised and sent
• Completing day to day Administration of;
• Diary notes
• Reporting and updates
• To liaise with the officers and reassign cases or update clients where required
• Inbound and outbound phone calls
• Taking payments
• Dealing with post
• Dealing with online allocation of work
• Minimum expectations to be outlined by your Line Manager
• Lead by example demonstrating the right behaviours to deliver outstanding service.
• Support the rest of the Wilson & Roe team where required
• Regular feedback to be provided by your Line manager
Post Enforcement & Collections Executive
Job Requirements
• Outbound and inbound calls to collect payments and set up payment arrangements by direct debit
• Maintain arrangements with debtors through use of emails, letters, text and telephone calls, ensuring payment of any overdue instalments are made in a timely manner
• Take payments via bank transfer/credit/debit cards and using the Key IVR system
• Liaise with Enforcement Agents to maximise collections and update clients where required
• Handle any customer complaints or queries in the first instance then escalating when necessary
• Maintain excellent relationships with clients responding timely to any requests or queries
• Manage ongoing relationships with clients ensuring Service Level Agreements and individual requirements are met
• Review files to ensure 100% accuracy. Deliver a first-class service to clients
• Maintain arrangements with defendants through use of emails, letters, text and telephone calls, ensuring payment of any overdue instalments are made in a timely manner
• Handle any customer complaints or queries in the first instance then escalating when necessary
• Support the rest of the Wilson & Roe team where required