1. Privacy Notice
At Wilson & Roe, we take your privacy very seriously. This policy outlines how we will hold, process and properly safeguard any personal data that we collect from you or that you provide to us. It contains important information about what to expect when we collect personal information via all platforms, including when you visit our website, when you subscribe to our marketing communications or during the performance of our business activities as High Court Enforcement Officers. It further explains the specific ways in which we use and disclose that information. It also identifies what to do if you have any questions, queries or concerns.
In accordance with the General Data Protection Regulation 2016 (GDPR), this policy applies to information we collect in regards to:
- Visitors to our website
- Persons that subscribe to our communications; i.e. newsletters
For the purpose of the GDPR, where information is collected directly by us or provided directly to us by you, Wilson & Roe (we/us/our) is the Data Controller of your personal information.
Wilson & Roe High Court Enforcement is a company registered in England and Wales under company number 13460661. Our registered office is 26 Missouri Avenue, Salford M50 2NP. We will observe all obligations under the GDPR in relation to any personal data that is held by us.
We take all necessary steps to comply with our obligations under the GDPR and all relevant legislation. We are required to collect personal information fairly and to identify how we will use the data and to confirm if we pass information onto a third party. We will comply with all Articles set out in the GDPR and will ensure all personal data supplied to and processed by us is held securely. We will continuously review our policies and procedures in line with the relevant legislation and regulation updates to ensure continued compliance.
2. The information we collect about you
We may collect and process the following personal information about you through our website or during the course of our business activities:
- Information that you provide by filling in forms on our website. This includes information provided at the time of submitting forms or requesting further services;
- Information received in correspondence that you send to us;
- Information received during telephone calls;
- Information received during the course of the execution of a High Court Writ, or our business generally as High Court Enforcement Officers.
We may also collect information about you in other ways, for example:
- If you provide us with your business card;
- If you are a client of ours – during the course of that relationship;
- If you are a customer of one of our clients, and we are instructed to carry out services on your behalf;
- Indirectly, through one of our staff, a client or a third party;
- If you supply services to us.
Some or all of the following data may be collected about you:
- Date of birth;
- Business or company name;
- Job title or profession;
- Home or business address;
- Contact information such as email addresses and telephone number;
- Financial information;
- Debit card, credit card or bank details for payment purposes only;
- Sensitive personal data arising from the debt collection or enforcement process, such as information relating to your physical, mental health or well-being;
- Any personal details of incidents occurring during the debt collection or enforcement process;
- Vehicle registration keeper details;
- Property ownership details;
- Visual and audio recordings of you through our use of Body Worn Video equipment;
- Details of your visits to our website including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
If you wish to notify us that any of the information which we hold about you is incorrect or misleading, we will have the information corrected in a timely manner. You may do this by sending an e-mail to our Data Protection officer at firstname.lastname@example.org.
3. Sensitive personal data
GDPR defines certain sensitive personal data as special category data, including; data regarding physical or mental health, ethnic origin, religious beliefs or political views etc. We will make every attempt to understand whether the people that we deal with could be regarded as vulnerable. This may involve collecting and using sensitive personal data, during the course of our business activities. We may request sensitive personal data or you may volunteer this information to us, however, we will only use this information for debt collection or enforcement purposes and we will obtain your consent to process this data. We may share your sensitive personal data with our client to ensure your case is dealt with in an appropriate manner. Any sharing of your sensitive personal data will be on the basis that we have your explicit consent or if we are required or permitted to do so under the GDPR.
4. How we will use information collected about you
The way we process your information varies depending on our relationship with you. We will use some of the personal information supplied by you to; ensure that we keep you up to date with what’s happening in our business and the industry we work in, to keep a record of the services you have shown an interest in, to notify you about changes to our services or to deliver services you may have requested. We may use some of your personal information to contact you as part of the services we are providing or to inform you of events or new products or services that we think may be of interest to you.
If you have provided us with your contact details, we may contact you by email, telephone or by post. We will not contact you for direct marketing purposes if you have told us that you do not want us to use your personal data for this purpose. We will not share your personal information with third parties for marketing purposes.
You can change your communication preferences at any time by emailing us at email@example.com.
We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with a legal obligation, our customers, or others or if it is in the public interest.
5. Legal Basis for processing
We will only process personal data where there is a lawful reason for doing so. We may process data;
- During the performance of a contract or service;
- By reason of legitimate interest;
- By way of consent;
- As a result of a legal obligation for compliance purposes.
6. Retention of your personal data
We do not retain personal data for longer than is necessary, unless required to do so by law. We retain all data for a maximum period of six years and only for as long as is reasonably necessary for the purpose for which the data was obtained. Data is retained and destroyed securely in accordance with our legal obligations.
7. Protecting your information
Data security is of the upmost importance to our business and we have worked hard to ensure we have suitable and sufficient physical, electronic and procedural safeguards in place to protect all data we collect. Where possible all data is stored on our secure internal servers. Where paper copies are required as part of a legal process, these are stored securely prior to being shredded securely by a third party provider.
Although we will do our best to ensure we protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent any unauthorised access.
8. Accessing, updating and correcting your information - Your Rights
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email firstname.lastname@example.org, or write to our Data Protection Officer at; Wilson & Roe High Court Enforcement, 26 Missouri Avenue, Salford, M50 2NP.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details by sending an email to email@example.com and we will ensure it is updated.
9. Links to other websites
This policy was last updated: August 2018.